Refund Policy

01 Overview

This Refund Policy explains when CK Studio (operating MABA) will and won't issue refunds for charges on our Service. It applies to all payments made through direct UPI to ckstudio@barodampay, future Razorpay integrations, and any other payment method we support.

Read this alongside our Terms of Service — both documents work together.

Philosophy: MABA runs on a wallet model. You top up credits, you use them when you dub. We don't have monthly subscriptions to cancel, and we don't lock your money up. Unused credits are refundable for a window; used credits aren't, but failed dubs auto-restore. If a dub feels off, Fix-it-free regenerations are built in — try that first (see §8).

02 Wallet top-ups

Wallet top-ups (₹99, ₹499, ₹1,999, ₹4,999) get added to your wallet balance — including any bonus credits the pack includes. Refund rules for unused credits:

Refundable

• Within 7 days of top-up — unused credits can be refunded back to the same UPI ID you paid from. The refund amount equals the unused base (paid) amount, minus any used credits at face value.
• Duplicate top-ups for the same intended order — the duplicate is fully refunded.
• Top-ups credited to the wrong account — once verified by UTR / transaction reference.
• Charges where we could not deliver the Service for more than 72 consecutive hours due to our fault — pro-rated refund of unused credits available immediately.

Not refundable

• After 7 days — unused credits stay in your wallet (they don't expire), but cannot be refunded back to your bank.
• Bonus credits from top-up bonuses (e.g., the +20% on a ₹4,999 pack) are non-refundable in cash. They're a discount on your purchase, not separate value. Refunds are calculated on the base paid amount only.

03 Used credits & failed dubs

Once a dub completes successfully, the credits used for it are not refundable. This is true even if you didn't end up using the dubbed file — once the AI pipeline has run, the cost has been incurred.

What happens if a dub fails

If a dub fails for any reason on our side — server crash, API timeout, processing error, malformed output — the wallet credits you spent are automatically restored within 1 hour of the failure. No need to email or request anything. The restore happens server-side once our system detects the failure.

If credits weren't auto-restored within 24 hours of a failed dub, contact us and we'll do it manually.

What counts as a "failed dub"

• Dub didn't complete within 24 hours of submission.
• Output file is silent, corrupted, or 0 bytes.
• Output is in the wrong language.
• Voice clone is unintelligible (not just stylistically off — that's a Fix-it-free case, see §8).

What doesn't count as a failure

• You don't love the voice / pacing / accent — use Fix-it-free for a free regeneration.
• The source video itself was poor quality (silent, very noisy, unclear speech). Garbage in, garbage out.
• The dub took longer than you expected but completed successfully.

04 WhatsApp pay-per-video

WhatsApp pay-per-video charges (₹49 for ≤1 min, ₹99 for ≤2 min) work differently from wallet top-ups — they're for a specific dub, not stored credit. The same applies if you used your wallet credits for a WhatsApp dub instead of paying directly.

Refundable

• If the dub fails to complete within 24 hours due to our error (server down, processing crash, API failure).
• If the dub is in a language we don't actually support and we shouldn't have accepted the payment (our fault — we'll refund).
• If the dub is fundamentally broken — silent, the wrong video, or corrupted — and Fix-it-free doesn't resolve it.
• Duplicate charges.

Not refundable

• Dubs delivered successfully, even if you don't love the voice / pacing / translation style — use Fix-it-free for a free re-generation (see §8).
• Dubs from source videos that were themselves poor quality (silent, very noisy, or unclear speech).
• Videos longer than 2 minutes that you tried to send to WhatsApp — the bot will reject these and direct you to the website. No charge applies, so no refund needed.

WhatsApp refund requests must be made within 24 hours of delivery. After 24 hours we assume the dub was acceptable.

05 GST invoices

Every wallet top-up generates a GST-compliant invoice, emailed to you within 24 hours of the top-up being confirmed.

If a top-up is refunded (in full or in part), a credit note is issued for the refunded amount with proportional GST adjustment. The credit note will be emailed to you when the refund is processed.

If you didn't receive an invoice within 24 hours of a confirmed top-up, email hello@heymaba.com with your transaction reference and we'll re-issue it.

For business purchases requiring a GSTIN on the invoice, add your GSTIN to your account profile before the top-up. We can't add GSTINs to invoices retroactively.

06 Bonus credits

Larger wallet top-ups include bonus credits — for example, a ₹4,999 top-up adds ₹5,999 to your wallet (a 20% bonus). The breakdown:

• ₹99 → ₹99 (no bonus)
• ₹499 → ₹549 (10% bonus = ₹50)
• ₹1,999 → ₹2,299 (15% bonus = ₹300)
• ₹4,999 → ₹5,999 (20% bonus = ₹1,000)

For refund purposes, only the base paid amount is refundable in cash. Bonus credits are a discount, not separate value. If you used some of your wallet before requesting a refund, used credits are deducted from the bonus first, then from the paid base.

Worked example: You top up ₹499 and get ₹549 wallet (₹50 bonus). You spend ₹100 on a dub. Now you have ₹449 wallet remaining. Of that ₹449, the first ₹0 is "bonus remaining" (₹50 bonus minus ₹50 first used) and ₹449 is "paid base remaining". A refund within 7 days would return ₹449 to your UPI ID.

07 UPI donations

The three UPI tiers on our about page — ₹99, ₹499, ₹999 — are voluntary donations in support of MABA's development. They are not purchases of any product or service, and are non-refundable as a rule.

Exception: if you sent a donation by mistake (e.g., wrong amount, meant to send to someone else), email hello@heymaba.com within 24 hours with your UTR / transaction reference. Refunds in these cases are case-by-case and at our sole discretion.

08 Fix-it-free (try this first)

Fix-it-free is included with every paid dub. Quotas:

• Free trial dubs: 1 Fix-it-free per dub
• Wallet-paid dubs (≤ 5 min): 2 Fix-it-frees per dub
• Wallet-paid dubs (≤ 15 min): 3 Fix-it-frees per dub
• Wallet-paid dubs (≤ 30 min): 5 Fix-it-frees per dub

For wallet users, you can also use Edit script & re-dub — open the generated transcript, fix a word or a line, and regenerate only the affected segments. This counts as one Fix-it-free.

Fix-it-free doesn't guarantee perfection. If the source audio is poor, no amount of regeneration will rescue it. In those cases, contact us — we'll look at it together. If we agree the source was the problem and we shouldn't have accepted it, the wallet credits get restored.

09 How to request a refund

Email hello@heymaba.com from the email address on your MABA account. Include everything below so we can act on the request without back-and-forth.

1. Subject line: Refund Request — [MABA-W-XXXX or Order ID]
2. Top-up reference — your wallet top-up reference (looks like MABA-W-A8F3) or the UPI UTR. You'll find this in your wallet history at /account/wallet or in the confirmation message we sent.
3. Amount and date of top-up.
4. Which top-up / dub / service the refund is for.
5. Reason for refund — be specific. "It didn't work" is not specific. "The dub returned as a 0-byte file at 14:22 IST on April 21" is.
6. If applicable, screenshots or the URL of the broken output.

Top-up refund requests must be filed within 7 days of the top-up date. WhatsApp pay-per-video refunds within 24 hours. Late requests may be declined.

10 Processing time & method

Our review

We review refund requests within 3 business days of receiving a complete request. If we need more information, we'll email you. If we approve, we move to processing. If we decline, we'll explain why.

Refund processing

Approved refunds are sent back to the original payment method:

• Direct UPI (default): Refund sent to the same UPI ID you paid from. Reflects in 1–3 business days.
• Razorpay (when active): Card / net banking refunds via Razorpay take 5–7 business days, depending on your bank.

Exact timing depends on your bank's refund processing, which we do not control.

GST (if applicable)

If GST was charged on a refunded amount, the GST is refunded proportionally along with the base amount. A credit note will be issued for the refunded portion.

What we can't refund to

• Different payment method than the original.
• Different name than the original payer (we refund back to the source — if someone else paid from their UPI for you, the refund goes to them, not you).
• Closed or inactive accounts where the bank rejects the refund — we'll need alternate details from you, subject to identity verification.

11 Disputes & escalation

If we decline a refund and you disagree, here's the ladder — please use it in order, because jumping to the top rarely helps.

1. Reply to our decline email with any additional context we didn't have. Most disputes are resolved here.
2. Escalate to our grievance officer at grievance@heymaba.com (see Terms §20). We'll respond within 15 business days.
3. Raise a dispute with Razorpay via your bank, for card payments only. Note: we will contest frivolous chargebacks, and repeated chargebacks may result in account suspension under our Terms.
4. Consumer grievance redressal under the Consumer Protection Act, 2019. Jurisdiction: Bengaluru, Karnataka.

Chargebacks without prior contact with us cost everyone time and fees. Please talk to us first — we're reasonable.

12 Changes & contact

We may update this Refund Policy from time to time. Material changes will be announced at least 14 days in advance by email and on this page. The "Last updated" date at the top reflects the latest revision.

This Refund Policy is part of our agreement with you, alongside the Terms of Service and Privacy Policy.